Monday, 1 October 2007

Customer Service

We all know about telephone customer services but how about this...

My washing machine broke so I emailed Aftron via the massively, massive Al Futtaim Group The only email address for Aftron (on the receipt and on their website) was

This is the reply:

"554 delivery error: dd Sorry your message to cannot be delivered. This account has been disabled or discontinued."

Maybe Vijay Kapur 100 walked out because he couldn't deal with the volume of complaints.

It's quite encouraging that I just laughed this time rather than getting apoplectic with frustrated consumer rage .... I must be adjusting to life here in takethemoneyandrunland.


  1. What the heck as an Aftron anyways? get yourself a GE, Bosch, Seimens, Whillerpool or anything known to mankind :)

  2. I know I know.... an Aftron is a cheap piece of shite..